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Our Terms, Your Rights at q89

These pages set out how q89 operates, what we expect from you, and what you can expect from us — covering account use, payment handling via JazzCash, Easypaisa, and Raast, and how we manage your data.

Account TermsPrivacy PolicyPayment RulesCookie UseEligibility Conditions
q89 Our Terms, Your Rights at q89
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about our terms, a data request, or a dispute related to your account or a payment through JazzCash, Easypaisa, or Raast, our support team handles these through the channels below. We aim to respond to formal legal and privacy requests within a reasonable timeframe.

Email Support Send your legal or privacy query to our support address. Include your account reference and the specific policy area so we can route it to the right team quickly.
Live Chat Available directly inside your q89 account dashboard. Use this for urgent account-related policy questions or to flag a payment dispute in real time.
Help Centre Our help centre covers common questions on account terms, wallet verification, and data rights. Search by topic before raising a formal request to save time.
HOW WE HANDLE YOUR DATA

Data, Cookies, and Account Security

We take a straightforward approach to the data we hold: collect what is needed to run your account, secure it properly, and give you clear ways to access or update it. Your account is protected with standard encryption and session controls, and we do not share your personal details with third parties outside of what is required to process payments through JazzCash, Easypaisa, or Raast.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time through support.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences, and measure how pages perform. You can adjust non-essential cookies through the settings panel in your browser.

Account Security

Your account uses encrypted login with OTP verification on new devices. If you notice unrecognised access, use the lock-account option in settings immediately and contact support.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a formal request via email support with your account reference and we will respond within the required period.

Common Legal Questions Answered

Straight answers to the questions we get most often about our terms, your data, and how your account is managed.

These terms apply to anyone who opens an account on q89 and accesses the platform where local law in Pakistan permits. Eligibility depends on your region and applicable local regulations.

Email our support team with your account reference and a clear data access request. We will confirm receipt and provide your data summary within the timeframe required under applicable law.

Yes. Submit a deletion request through email support. We will process it subject to any legal retention obligations — some transaction records must be kept for a defined period under financial regulations.

Raise a dispute through live chat or email, quoting your transaction reference. We review JazzCash, Easypaisa, and Raast transaction logs and aim to resolve disputes as quickly as the payment rail allows.

We use session cookies for login, preference cookies for your lobby settings, and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings at any time.

Your personal data is retained for the period required by law after account closure, then deleted or anonymised. You can request confirmation of deletion once the retention period has passed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.