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How q89 Handles Your Personal Information

This privacy policy sets out exactly what data q89 collects from your account, how we use it, and who we share it with — covering everything from your registration details to payment activity through JazzCash, Easypaisa and Raast.

Account data handled with careJazzCash, Easypaisa, Raast payment privacyYour right to access or delete dataNo data sold to third partiesContact us to update your records
q89 How q89 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Your account data sits behind SSL encryption on every page and transaction. We apply the same protection to the payment details you submit when depositing via JazzCash, Easypaisa or Raast. Access to your personal records inside q89 is restricted to staff who need it for account operation or dispute resolution — no broader internal sharing. Our data retention approach is straightforward: we keep what is necessary, remove what is not, and never hold your information longer than the purpose requires.

SSL Encryption

Every page on q89 is served over SSL. Your registration data, payment details and session activity are encrypted in transit from your device to our servers.

Payment Data Isolation

JazzCash, Easypaisa and Raast transaction details are handled by the respective payment processor. We store only a reference record; full payment credentials stay with the processor.

Account Access Controls

Your account is protected by a password and OTP verification on login. Changing your registered mobile number or email triggers an additional confirmation step for your security.

Data Retention Policy

We hold your data while your account is active. Once an account is closed and all obligations are settled, personal records are deleted or anonymised within a reasonable period.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access the data q89 holds on your account, request a correction, or ask us to delete your records, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt when your message arrives.

Email Support Send your data access or deletion request by email. Include your registered account details so we can locate your records and act on your request promptly.
Live Chat Open the live chat widget from any page on q89. Our team can log your privacy request in real time and confirm the next steps for your account.
Account Settings Some data updates — like your mobile number linked to JazzCash or Easypaisa — can be changed directly inside account settings without contacting support.

Common Questions About Your Privacy at q89

Below are the questions we hear most often about how q89 manages personal data, what rights you have, and how to act on them. If your question is not covered here, reach us via live chat or email.

We collect your name, contact details, date of birth and the payment method you register — such as JazzCash, Easypaisa or Raast — along with device and session data generated when you use the platform.

We do not sell your data. We share only what is necessary with payment processors like JazzCash and Easypaisa to complete transactions, and with service partners who help us operate the platform securely.

Send a request through live chat or by email with your registered account details. We will locate your records and provide a summary within a reasonable timeframe after confirming your identity.

Yes. Submit a deletion request via email or live chat. Once your account obligations are settled, we will remove or anonymise your personal records in line with our retention policy and applicable rules.

Transaction data passes through the respective payment processor. We retain a reference record for account history; full payment credentials are held by JazzCash or Easypaisa, not stored on our servers.

After account closure and settlement of any outstanding matters, we delete or anonymise your personal information within a reasonable period. Some records may be retained as required under applicable jurisdiction rules.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.